Selling, General & Administrative (SG&A) costs often expand faster than revenue. Through layered org structures, unclear decision rights, duplicative roles, and tooling and vendor sprawl. Under aggressive timelines or margin pressure, the solution is rarely across the board cuts. Capturing value comes through work redesign and investment reallocation to the areas that drive value. Measuring value delivery will help to defend or expose cost levels.
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AOPartners experts and methods work side-by-side with our clients to structurally reduce SG&A by simplifying the operating model, improving productivity, establishing governance for transaction automation, and tightening spend governance. These transformations also maintain the capabilities needed to serve customers and scale, and drop EBITDA benefits straight to the bottom line.